{"id":408,"date":"2026-10-28T14:42:58","date_gmt":"2026-10-28T06:42:58","guid":{"rendered":"https:\/\/royluxpay.com\/?page_id=408"},"modified":"2026-10-28T15:46:18","modified_gmt":"2026-10-28T07:46:18","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/royluxpay.com\/index.php\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"roy-policy\"><p class=\"roy-policy-note\">Pre-launch information \u00b7 Updated 28 October 2026. Royuxpay is currently preparing to open. <\/p><p>Quick answers about shopping with Royuxpay. For anything else, <a href=\"\/index.php\/help-contact\/\">contact support<\/a>.<\/p><details><summary>Can I place a real order now?<\/summary><p>The store is being prepared for launch. <\/p><\/details><details><summary>Where do you ship and how long does delivery take?<\/summary><p>Destinations, shipping prices, handling times and transit estimates are being finalized. Confirmed details will appear on our <a href=\"\/index.php\/shipping-information\/\">Shipping Information<\/a> page before launch.<\/p><\/details><details><summary>How do I check my order?<\/summary><p>Use <a href=\"\/index.php\/track-order\/\">Track Order<\/a> with the order number and billing email, or sign in to <a href=\"\/index.php\/my-account\/\">My account<\/a>. Carrier tracking, when available, is provided separately with dispatch information.<\/p><\/details><details><summary>Can I change my delivery address or cancel an order?<\/summary><p>Email support@royuxpay.com as soon as possible with your order number and the requested change. Available options depend on processing and dispatch status and applicable legal rights.<\/p><\/details><details><summary>How do I request a return or refund?<\/summary><p>Read <a href=\"\/index.php\/refund_returns\/\">Returns &amp; Refunds<\/a> and contact support with your order number and issue. Wait for confirmed return instructions before sending an item. The final return window and postage rules will be published before launch.<\/p><\/details><details><summary>My item arrived damaged or incorrect. What should I do?<\/summary><p>Contact support promptly, describe the issue and include photographs if available. Keep the item and packaging while the next steps are reviewed.<\/p><\/details><details><summary>Which payment methods are accepted?<\/summary><p>Live payment methods are still being configured. Available options and the total charges will be shown before a live order is submitted.<\/p><\/details><details><summary>How can I manage my account and privacy?<\/summary><p>Use <a href=\"\/index.php\/my-account\/\">My account<\/a> for account details. Read the <a href=\"\/index.php\/privacy-policy\/\">Privacy Policy<\/a> and <a href=\"\/index.php\/cookie-policy\/\">Cookie Policy<\/a>, or email support@royuxpay.com with a privacy request.<\/p><\/details><details><summary>How can I contact Royuxpay?<\/summary><p>Email <a href=\"mailto:support@royuxpay.com\">support@royuxpay.com<\/a> or call <a href=\"tel:+13514740407\">+1 (351) 474-0407<\/a>. Full details are on <a href=\"\/index.php\/help-contact\/\">Help &amp; Contact<\/a>.<\/p><\/details><\/div>","protected":false},"excerpt":{"rendered":"<p>Pre-launch information \u00b7 Updated 28 October 2026. Royuxpay is currently preparing to open. Quick answers about shopping with Royuxpay. For anything else, contact support. Can I place a real order now? The store is being prepared for launch. Where do you ship and how long does delivery take? Destinations, shipping prices, handling times and transit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-408","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/royluxpay.com\/index.php\/wp-json\/wp\/v2\/pages\/408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/royluxpay.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/royluxpay.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/royluxpay.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/royluxpay.com\/index.php\/wp-json\/wp\/v2\/comments?post=408"}],"version-history":[{"count":2,"href":"https:\/\/royluxpay.com\/index.php\/wp-json\/wp\/v2\/pages\/408\/revisions"}],"predecessor-version":[{"id":424,"href":"https:\/\/royluxpay.com\/index.php\/wp-json\/wp\/v2\/pages\/408\/revisions\/424"}],"wp:attachment":[{"href":"https:\/\/royluxpay.com\/index.php\/wp-json\/wp\/v2\/media?parent=408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}